Question 1

I have chosen an invitation design, how can I place an order?

Accepted Answer

How exciting, we would love to work with you! 
Once you have chosen a design please contact us so we can confirm all the details required as well as our availability. We will have a quick phone consultation to get a better idea of your requirements and we can then send you a final quote and postage estimate. To begin the order, a deposit of 50% is required so we can start the design process and order the needed materials for your own beautiful invitations. For most orders this process takes approximately 2 weeks. Once the design is completed and confirmed the remaining 50% is required prior to production. Postage payment is usually required before the order is posted out, however sometimes it can be included in the final payment of the invitations.

Question 2

How long will it take to create my invitations?

Accepted Answer

We offer a range of beautiful invitations with production times dependent on the collection. Production times start from the moment the design is finalised and we are able to start creating. For most orders it usually takes up to 2 weeks to finalise a design. Below is a guide for all collections:

SIGNATURE COLLECTION - 4-6 weeks. 
24K GOLD + GENUINE SILVER - 6 -10 weeks.
HAND PAINTED - 6 -10 weeks.

HAUTE Experience - The Haute Experience is a design process where we work with you to design your dream invitations. Although we may be able to adjust to a shorter timeline we recommend allowing 3-4 months in order to entirely enjoy and make complete use of this amazing opportunity.

If you need your order completed sooner please contact us as we may be able to accomodate for your timeframe.

Question 3

Can I make an urgent order? What is the process?

Accepted Answer

If you happen to leave the invitations until very late or for whatever reason you need to make an urgent order, please contact us ASAP and let us know your requirements so we can check availability and see if we may assist you.

Question 4

Do you ship internationally?

Accepted Answer

We absolutely do! KZ Invitations continues to be a worldwide brand. We have shipped to locations all over the world from Australia. We usually post through DHL for international orders. If you are an international customer please contact us and we will provide postage estimates and timeframes.

Question 5

How long does it take to process an online order?

Accepted Answer

Our online store offers items made to order and a ready made range. Processing times vary depending on the product. Please see our guide below:
READY MADE RANGE - Are usually posted the same day or next day.
MADE TO ORDER - Items such as our acrylic hearts and personalised cards are made to order and usually post within 6 business days. 
PERSONALISED ITEMS - Items such as personalised boxes are usually posted out within 5 business days.

Question 6

Can you create a custom Christening box & candles to complement my theme and colours?

Accepted Answer

We do offer customisation for all Christening items and absolutely love creating them! If you would like to have a unique design made to order please get in touch with us and tell us more about your requirements.

Question 7

How many invitations should I order?

Accepted Answer

You will need to send an invitation per couple, family or household. We recommend that you order 15 - 20 extra invitations and definitely some extra envelopes. Don't forget to order some for yourself and your family that may be used as keepsakes. We also recommend that you order 2 extra invitation sets to provide to your photographer on the day so they can capture these special details in your photos.

Question 8

What payments do you accept?

Accepted Answer

Whether you are ordering online or having your invitations and custom designs created by us, we accept a range of payment methods. 
- All online orders are to be paid at checkout. The payments available are: Credit/Debit Cards, PayPal, PayPal Pay in 4 and Afterpay.
- All custom orders can be paid in the same way with an addition of direct bank transfer.
- PayPal payments for custom orders will incur a 3% surcharge.

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