FREQUENTLY ASKED QUESTIONS
HOW CAN I MAKE AN ORDER?
WHAT IS THE PROCESS OF PLACING AN ORDER
After you have contacted us letting us know the design and quantities you will receive a reply within 2 business days. (If you don't hear from us please call us and let us know) We will send you a quote and more information about the design requested. If you are happy to go on with the order, we will then send you an email with all the choices of papers, ribbons, embellishments, fonts and so on so you can customise your design. In the meantime we will also send you an invoice request through PayPal so you can pay the deposit and start the design process.
WHAT HAPPENS AFTER I HAVE PLACED AN ORDER?
HOW CAN I MAKE A PAYMENT?
Once you have decided on a design please contact us and we will send you an invoice through PayPal. Our clients can pay as a guest through paypal even if they do not have a paypal account. Please note there is a surcharge of 3% for all paypal payments. There are other available payment methods, such as bank transfers as we try to cater to all of our clients, please contact us and we will organise the payment method of your choice.
CAN I MAKE AN EXPRESS ORDER? WHAT IS THE PROCESS?
If you happen to leave the invitations until very late or for whatever reason you need to make an express order, please contact us asap and let us know before you make the order so that we will can try and accommodate you.
CAN I PURCHASE A SAMPLE?
HOW DO YOU DEAL WITH CANCELLATIONS AND REFUNDS?
THIS IS VERY IMPORTANT! When paying your deposit you must understand that you are agreeing and are legally binded to the Terms and Conditions stated in the invoice. Once you have paid the deposit you only have 24 hours to change your mind and cancel the order. All orders become final after the 24 hours from payment and therefore you will NOT receive a refund if your order is cancelled. If you cancel your order before the 24 hours have passed you will receive a refund however you will pay a cancellation fee of 15% from the total amount of the whole order.
DO YOU SHIP INTERNATIONALY?
Yes. KZ Invitations continues to be a worldwide brand. We have shipped all over the world from Australia to countries such as America, Canada, England, Ireland and Kazakstan just to name a few.
WHAT ARE YOUR TERMS AND CONDITIONS?
ALL OF OUR TERMS AND CONDITIONS ARE SENT IN DETAIL ON THE CLIENTS INVOICE. BELOW IS A SUMMARY.
All prices displayed are in Australian dollars (AUD). When using paypal, their own currency converter processes the payment automatically in whichever currency you are using to AUD.
Prices are subject to change without notice.
PROOFING
PAYMENTS
CANCELLATIONS AND REFUNDS
Please refer to our "How do you deal with cancellations and refunds?" section in our FAQ's.
COPYRIGHT
Copyright © 2017 KZ INVITATIONS. All rights reserved.