FREQUENTLY ASKED QUESTIONS

HOW CAN I MAKE AN ORDER?


To make an order simply visit our contact page and send us an email or give us a call. Let us know which products you would like and the quantities of each products and we will get back to you with a quote. Custom designs can be created for your needs too. We strive to return to all queries within 1-2 business days.




WHAT IS THE PROCESS OF PLACING AN ORDER


After you have contacted us letting us know the design and quantities you will receive a reply within 2 business days. (If you don't hear from us please call us and let us know) We will send you a quote and more information about the design requested. If you are happy to go on with the order, we will then send you an email with all the choices of papers, ribbons, embellishments, fonts and so on so you can customise your design. In the meantime we will also send you an invoice request through PayPal so you can pay the deposit and start the design process.




WHAT HAPPENS AFTER I HAVE PLACED AN ORDER?


After you have placed an order and you have paid 50% deposit the design process will commence. You will collaborate your ideas and themes with KZ and will need to choose fonts, papers, ribbons, embellishments etc. You will also need to inform KZ of your required text, dates, names, guest names and any other relevant information. After all information has been supplied it will take between 4-6 weeks for the assembly of the invitations. This time allows for the design process, any changes made and production. For rush orders please contact KZ as we may be able to complete your stationery much sooner. Please allow a week for postage within Australia.




HOW CAN I MAKE A PAYMENT?


Once you have decided on a design please contact us and we will send you an invoice through PayPal. Our clients can pay as a guest through paypal even if they do not have a paypal account. Please note there is a surcharge of 3% for all paypal payments. There are other available payment methods, such as bank transfers as we try to cater to all of our clients, please contact us and we will organise the payment method of your choice.




CAN I MAKE AN EXPRESS ORDER? WHAT IS THE PROCESS?


If you happen to leave the invitations until very late or for whatever reason you need to make an express order, please contact us asap and let us know before you make the order so that we will can try and accommodate you.




CAN I PURCHASE A SAMPLE?


Yes you can purchase a sample. In fact we encourage you to buy a sample so you can see the invitation for yourself. We know and understand that clients can become hesitant when it comes to buying online especially for their big day. Buying a sample is a great way to see the quality, and also to feel the textures of the papers, embellishments and ribbons. Most samples cost around $25 and include an invitation, an envelope or a box, and two cards of their choice such as RSVP and Wishing Well or any other cards.




HOW DO YOU DEAL WITH CANCELLATIONS AND REFUNDS?


THIS IS VERY IMPORTANT! When paying your deposit you must understand that you are agreeing and are legally binded to the Terms and Conditions stated in the invoice. Once you have paid the deposit you only have 24 hours to change your mind and cancel the order. All orders become final after the 24 hours from payment and therefore you will NOT receive a refund if your order is cancelled. If you cancel your order before the 24 hours have passed you will receive a refund however you will pay a cancellation fee of 15% from the total amount of the whole order.




DO YOU SHIP INTERNATIONALY?


Yes. KZ Invitations continues to be a worldwide brand. We have shipped all over the world from Australia to countries such as America, Canada, England, Ireland and Kazakstan just to name a few.




WHAT ARE YOUR TERMS AND CONDITIONS?


ALL OF OUR TERMS AND CONDITIONS ARE SENT IN DETAIL ON THE CLIENTS INVOICE. BELOW IS A SUMMARY. PRICING
All prices displayed are in Australian dollars (AUD). When using paypal, their own currency converter processes the payment automatically in whichever currency you are using to AUD.
Prices are subject to change without notice.
PROOFING
 Clients are responsible to check all spelling, punctuation, artwork, details, guest names, dates and all other aspects of the invitations/stationary is correct when KZ Invitations asks their clients for a final approval of their invitations/stationary. Any mistakes after the final checks is solely the clients responsibility and any reprinting will be at the clients own expense and time. KZ invitations will not be held accountable or responsible for this.

PAYMENTS Once a design has been chosen by the client an invoice will be sent out, which is a deposit of 50% that must be paid prior to KZ invitations starting the order. Once the client's order has been completed, KZ invitations will send out another invoice, which is the balance of the total order, including shipping, and the order will be sent out. Please read our "How can I make a payment?" section in our FAQ's.

CANCELLATIONS AND REFUNDS
Please refer to our "How do you deal with cancellations and refunds?" section in our FAQ's.

COPYRIGHT
Copyright © 2017 KZ INVITATIONS. All rights reserved. The Copyright Act 1968 (Cth) lists the types of material which are protected by copyright. They are all protected from the moment they are made. The method of making can be by hand, or use a tool such as a computer or machine, provided that there is an original contribution by a human person. There is no need to register copyright in Australia. (www.copyright.org.au) As all of our invitations are original works, and are hand made in Australia, all of our designs cannot be reproduced in whole or in part and must not be resold without our written authorisation.





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