To make an order simply visit our contact page and send us an email or give us a call.
Let us know which products you would like and the quantities of each products and we will get back to you with a quote. Custom designs can be created for your needs too.
HOW CAN I MAKE AN ORDER?
FREQUENTLY ASKED QUESTIONS:
WHAT IS THE PROCESS OF PLACING AN ORDER?
After you have contacted us letting us know the design and quantities you will receive a reply within 2 business days. (If you don't hear from us please call us and let us know) We will send you a quote and more information about the design requested. If you are happy to go on with the order, we will then send you an email with all the choices of papers, ribbons, embellishments, fonts and so on so you can customise your design. In the meantime we will also send you an invoice request through PayPal so you can pay the deposit and start the design process.
WHAT HAPPENES AFTER I HAVE PLACED AN ORDER?
After you have placed an order and you have paid the deposit the design process will commence. You will need to choose things such as fonts, papers, ribbons embellishments etc.. you will also need to send us all the information for the invitations such as text, dates, names, guest names and so on.
After all information has been supplied it will take up to 4 weeks for the assembly of the invitations. Please allow a week for postage within Australia.
DO YOU SHIP INTERNATIONALLY?
CAN YOUR DESIGNS BE CUSTOMISED? IS THERE A COST FOR THIS?
THIS IS VERY IMPORTANT! When paying your deposit you must understand that you are agreeing and are legally binded to the Terms and Conditions stated in the invoice. Once you have paid the deposit you only have 24 hours to change your mind and cancel the order. All orders become final after the 24 hours from payment and therefore you will NOT receive a refund if your order is cancelled. If you cancel your order before the 24 hours you will receive a refund however you will pay a fee of 15% from the total amount of the whole order.
CAN I CANCEL MY ORDER? DO I GET A REFUND?
Yes you can purchase a sample. In fact we encourage you to buy a sample so you can see the invitation for yourself. We know and understand that clients get hesitant when it comes to buying online especially for their big day. Buying a sample is a great way to see the quality, and also to feel the textures of the papers.
Most samples cost around $15 and include an invitation, an envelope or a box, and two cards of their choice such as RSVP and Wishing Well or any other cards.
CAN I PURCHASE A SAMPLE? WHAT IS INCLUDED IN A SAMPLE?
If you happen to leave the invitations until very late or for whatever reason you need to make an express order, please contact us and let us know before you make the order and we will inform you of the process.
CAN I MAKE AN EXPRESS ORDER AND IF SO WHAT IS THE PROCESS?
Once you have decided on a design please contact us and we will send you an invoice through PayPal. You can pay in different ways if you preffer, just let us know and we will organise the payment.